After watching the recent Mixergy interview with Jason Cohen as few weeks back I felt like I should write a quick thank you to WP Engine.
Ever since we started Sennza I have been on the look out for a hosting company that knows WordPress back to front. We have had our fair share of war stories from hosting companies. Believe it or not, we once used Distribute IT before they died a painful death, but that’s another story.
After using upwards of 7 different hosting companies plus experiencing many other hosting environments with our clients I can say that for hosting WordPress websites, WP Engine is second to none.
We only every use WordPress on our hosting so it’s important that everything is optimised for this content management system.
While I was watching the interview with Jason on Mixergy, he mentioned that they experienced rapid growth and had a few disgruntled customers towards the start of the year. During this high growth period we were moving one of our high traffic clients over to WP Engine. I wouldn’t say we were disgruntled, we did have to shoot a few support tickets back and forth at this exact same time. I couldn’t help but think that we were one of the customers he was talking about…
When we first decided to use WP Engine we started with just one of our clients, naturally it was one that gets a significant amount of traffic. The website is also a membership website that is visited by tens of thousands of customers each day. One of the best things about WP Engine is that their server’s cache websites heavily. Unfortunately for us the caching on the migrated site was not playing nicely with WP Engines’ setup and thousands of members were locked of this website. After several support requests, Jason himself (the CEO of the company) jumped in to help sort out the problem!
I can guarantee that any other hosting company would have given up with the caching problem we had initially! Actually, any other hosting company would have flat-out said that it’s “not their problem”.
So hats off to WP Engine and thank you for helping us where no other hosting company would have. They even took notice of some feedback we’d provided about Random Posts widgets being able to be stored in a WordPress transient to reduce server load and allow some sites to still have these widgets. They even added a new feature in their dashboard to active the ‘orderby’ => ‘rand’ option in WordPress queries! I bet no other WordPress hosting company has ever done that in the past!
Their service was so good that when we visited Austin Texas for SXSW this year we made it a must to drop by the WP Engine and say “Hello” (Picture above). All the team are extremely passionate and they are doing amazing things, I’m really keep to see where they are headed.
Once again, Thank you WP Engine!