Sales and Customer Management

Are your phones ringing but your sales don’t seem to be going anywhere?

Can you track the process from a customer’s initial enquiry about your product right through to the final sale?

Do you know how many of your customers are repeat customers?

Do you know how much each customer spends with you and do you treat them any differently based on this information?

All of these problems can some with the right customer relationship manager (CRM), but just implementing a CRM doesn’t ensure your sales staff will use it.

At sennza can help your company by:

• evaluating your current sales and support processes
• working out the best solution for your companies needs
• help you train your sales team to use the CRM effectively

No longer will hear the following:

• Customer Support: ”Sorry, I thought Bill had told you all this when he spoke with you yesterday?”
• Sales Staff: ”Oh, did you speak to someone from my company earlier today? Did they answer all your questions?”
• Customer: “No. Bill was meant to send through some information days ago, where is it?”
• Sales Staff: ”Im sorry, Bill is currently on holidays. What did he say he would send you again?”

Situations like this can make your company come across as unprofessional, and all of these situations can be avoided with the right tools in place for your sales staff.

As someone who has managed a sales team that brought in multi-million dollar revenues for an online company I can help you understand what works and what doesn’t.

“What gets measured, gets managed!” – Peter Drucker, Author and Management Consultant